Return & Refund Policy

🔄 Return & Refund Policy – Agriculture Research Organic Company

Last Updated: MARCH 2025

At Agriculture Research Organic Company, we value your satisfaction. We are committed to ensuring you receive high-quality agricultural products and services. This Return & Refund Policy outlines the terms under which returns and refunds are accepted.

✅ Eligibility for Return

We accept returns only under the following conditions:

The product is damaged, defective, or expired at the time of delivery

The item is incorrect or not as described (wrong product delivered)

The return request is made within 7 days of delivery

The item is unopened, unused, and in original packaging

🛑 Products opened, used, or damaged after delivery due to mishandling are not eligible for return.

📦 Return Process

To request a return, please follow these steps:

Email us at upasna.aroc2021@gmail.com within 7 days of receiving the product

Mention your Order ID, a clear photo/video of the item, and reason for return

Our support team will verify and approve the request

Once approved, the item must be shipped back to us at your own cost (unless defective)

💸 Refund Policy

Once your return is received and inspected:

If approved, your refund will be processed within 7–10 business days

The refund will be credited via the original method of payment

In case of Cash on Delivery, we may require your bank details for a bank transfer

If the return is rejected (e.g., damaged by the customer), no refund will be issued

🔁 Exchange Policy

We do not offer direct product exchanges. However, you may place a new order after your refund is processed.

❗ Non-Returnable Items

Certain items are non-returnable and non-refundable, such as:

Opened or used products

Products with tampered seals

Custom or bulk orders (unless defective)

Digital/downloadable items (if any)

📞 Need Help?

For any questions regarding returns or refunds, feel free to contact us:

📧 Email: upasna.aroc2021@gmail.com